Analytics
Service Brochures
CRM SERVICES
Research
Loyalty and Rewards
Web
Voice
Non-Voice
Customer Relationship Management
Communication Landscape Outsourcing
IT SERVICES
Loyalty and Rewards
Customer Relationship Management
Communication Landscape Outsourcing
Research and Analytics
Web
Portal
Local and Cloud
Mobile Application
IT- Integration (3rd party, APIs)
CS and C-SAT business tools
Pre-sales, Sales and Post-Sales
Technical Troubleshoot
CRM FEATURES
Simplicity and Ease
Contact Management and Call Tracking
Follow up or call back
View Events and Tasks
Real Time & Batch Management
Database Dashboards & Reports
Customized Home Screen and Layouts
Menus, Live Updates and Comments
Search & Tracking email correspondences
Multiple User and Role-Based Views
Web Based & Customization Options
Validation, UAT and Maintenance
OUR SOFTWARE TEAM
Dashboard Publishers
QAs for testing and UAT
Business Technical Managers
Experienced Design Specialist and DBAs
Software developers with average of 10 years of experience
Overall 10 members team for software Lifecycle Management
OUR SOFTWARE LIFECYCLE STAGES
Planning Phase:
Concept
Functional Requirement Document
Proof of Concept (POC)
After getting approved at the client’s end:
System Requirement Specification Documentation
Software development Life-Cycle Management
‘GO LIVE’
Execution and Maintenance
SOLUTIONS DEPLOYED
Portal for 4000+ users for Loyalty platform and engagement liefcycle with Communications campaign for one of Fortune 500 company
1500 users End-to-End Field effectiveness tracking tool management via mobile application
Real time transactional outputs close to 10 million annually assignment of business environment
Sales Management (Pre-sales to ordering to customer handling) for integrated CRM suite for 15000 e-com members
Established Interaction and Complaint Management System for 600 users for one of Fortune 500 company
Developed Application Platform Interfaces (APIs) for Mobile, SMS, Web for 3000 users
OUR FUTURE DIMENSIONS
Automation
- Wherever human interventions are involved
- Managing the workflow
- Integrate data with process expectations
Innovations
- Capturing Insights
- Consumer Behavior
- Invest and build culture around new innovations
Home Bred
- Capable for doing all in-house activities
- Encouragement of people’s participation beyond their core activities
Business Solutions
- Business Solutions and implementer and Catalysts for transformation
We would be glad to hear from you about your pursuit for CRM Engagements in your organization or if you wish to know more about business solutions for your exploration, feel free to connect with us.
We would be glad to hear your wish to join our family which will help you to build your career, Feel free to connect with us.
For our detailed business solutions download our full CRM Service Brochures and IT Services Brochures from the link below!
Service Brochures for CRM Services
[download id=”3214″]
Service Brochure for IT Services
[download id=”3216″]