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Loyalty and reward programs have become common place in today’s society and are the destination for daily insights from leading industry blogs. Loyalty Programs were started to extend our reach to a large population of customers who are the once considered as an asset for the business which is used by traditional companies to keep pace with the evolving e-commerce world, and e-commerce sites are using them to boost retention and drive down acquisition cost.

• Influential Loyalty Program (Channel)
• Influential Loyalty Program (Freelancers)

Businesses grow when they maintain healthy relationships with their customers. Infinity’s Dynamics business solutions are designed for service industries, combining project management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction. For companies with more complex operations, customer relationship management (CRM) software is often essential. Organizations must not only identify the best CRM technologies for their business, but must also employ effective change management strategies to align their people and processes with customer relationship goals

• Business-to-Business (B2B)
• Business-to-Consumer(B2C)

Communication Landscape Outsourcing have become one of the major revenue generators in the telecom industry. Most of the telecom subscribers have started using Communication Services and it has become an important service for the customers. Communication Landscape Services are those extra services which are provided to the customers apart from the basic voice services and mostly based on Data. Now, consumers are charged by the app makers. Though current Communication Services adoption is limited to select set of services, this combination of age, income and people’s mobility promises a great future.

• Communications
• SMS Services
• Email Services
• IVR Services
• USSD Services (starting shorty)

To determine whether a particular product/service will satisfy the needs of your customers Business market research is done effectively by companies to gain invaluable information about your competitors, economic shifts, demographics, the current market trends and the spending traits of your customers. Conducting surveys seems simple enough: ask people questions, even Roman Emperors polled their citizens in ancient times. The modern survey depends on four scientific “leaps” made over the last 200 years. Survey research is a young field relative to many scientific domains.

• Sector Specific (Lead-Auto, Technology, Entertainment)
• Phone and Web Based
• Tool Capturing Customer’s comments and voice
• Upto 50,000 surveys in flat 6 weeks!

Businesses have become sold on the notion that they must make use of their data to derive insight research to gain invaluable information about their competitors and the current market trends. Many organizations have jumped on the analytics bandwagon in recent years. In fact, according to a recent survey 97% of companies with revenues of more than $100 million are using some form of business analytics, up from 90% just two years ago.

• Customer Experiences
• Trends
• Analysis
• Deep Data Drive
• Simulations