Frequently Asked Questions


How do I submit my resume to Infinity?

The best way is to search the current job openings available on our Web site. You can view our openings by position and/or keyword search. When you see a position that matches what you are looking for, you can submit a resume by clicking the Apply to this Job Link. If you do not see a job listed that matches you may submit a resume by just creating a profile.

Are all of your job postings listed?

Job openings are updated regularly. You may want to check back on our Web site frequently to see the new opportunities available.

How will I know if Infinity is interested in my resume?

Once we receive your resume, a member of our Human Resources team will review it. Your resume will be evaluated to see if your educational background, training, skills and interests match requirements for our positions. If there is a match, you will be contacted with information about next steps.

What are the opportunities for career development at Infinity?

In Infinity career development planning is for individuals as well as the organization. Here, career planning uses all the information to develop programs and procedures which are designed to implement career management policies, achieve succession planning objectives and generally improve motivation, commitment and performance. The procedures used are those concerned with:

  • Personal development planning.
  • Training and management development.
  • Mentoring
  • Career counseling

What learning opportunities exist for employees in Infinity?

Infinity follows a popular model of learning called the 70/20/10 formula. 70% of learning and development takes place from real-life and on-the-job experiences, tasks and problem solving. 20% comes from feedback and from observing good and bad practices and working with role models.10% of learning and development comes from formal training. Learning in Infinity goes beyond focusing on tasks within your current job – it is about developing your critical thinking and communication skills so that you can optimize what you are doing in your already busy schedule. There are wide varieties of ways in Infinity in which you can undertake leaning in the workplace: Critical Incident Analysis, Feedback from others, Peer Review, Job shadowing, Action learning, visits etc.

Infinity hires for which line of businesses?

  • Loyalty and Rewards

  • Customer Relationship Management

  • Communication Landscape Outsourcing

  • Research

  • Analytics

What all roles Infinity Offers?

  • Program Management

  • Program Operations Management

  • Business Analyst

  • Software Programmer

  • Project Management

  • Relationship Specialists

  • Sales Specialists

  • Training

  • Quality Assurance

  • Domain/Non – Domain Specific

How long does the hiring process take?

The hiring process can vary tremendously based on position. General expectations are that most positions are filled in less than 60 days. Additional information can be provided from recruiters during the interview process.

How often are performance appraisals done?

We believe in performance management as part of our daily routine. Additionally, formal written appraisals are completed once a year.

Does Infinity have an internal job-posting process?

It’s our policy to communicate job vacancies to all employees so that you can self-nominate as part of your career development process. You’re encouraged to discuss your career interests with your manager prior to posting. You are also encouraged to periodically discuss your career interests and how they fit with your personal development plan with your manager.