Loyalty and Rewards Case Studies

Retailer Loyalty Program for one of the Crop Protection Company

The Objective

This complete program has been designed to extend our reach to a large population of audience who are the force directly in contact with end users of the said product & influence the purchase.

Aimed to set up one stop ‘Engagement Platform’ where end to end solutions can be provided upfront to the audience.

The Concept

This is an exclusive program for Retailers. This program runs on ‘Four Wheels’ and each step has our immense involvement and participation without which the wheels cannot revolve.

Earn

Transacted

Qualifies

Redeemed

Program Highlights

Within 2hrs customer reach

Personalized Calls (Birthdays & Anniversary)

Bilingual Communication

Assistance in gift selection

Delivery at the door step

Effective Complaint Management System

Benefits to Business

Enhancement in business growth

Superior service level achieved

Reduction in delivery cost

Reduction in escalations

Established new benchmark

Seamless Transition

Customer came close by regular reach

Benefits to Customer

Customer satisfaction

  • Reducing the gap b/w customer & company

Growth of Business

  • Pushed customer for sales to avail the benefits and getting recognized

Freedom of Speech

  • Medium to express their views and Management of company also new platform for retailers which enhanced their experience

Ease of understanding

  • Now, they can understand the linguistic promo & offers

Challenges

Direct Reach or Platform to all the Stakeholders

Speedy Gifts Delivery

Auto feedback mechanism services

Slow Point Uploading process

Vision Ahead

Approx. 50,000 + TG’s

Approx 12+States in the country

Approx 80% of Sales Volume

Experiential journey for non-redeemed customers

If you wish to know more about Retailer Loyalty Program in details please download the full  case study document from the link given!

[download id=”3628″]

Loyalty Program for Roadside Tractor Mechanics

The Objective

This complete program has been designed to extend our reach to a large population of roadside mechanics who are working on independently “Freelancers”, having large the people base directly in contact with each other, generating referrals to enhance business.

Aimed to provide ‘Seamless Program Experience’ to mechanics and end to end ‘Engagement Solutions’ to the audience.

The Concept

This is an exclusive program for Roadside Mechanics. This program runs on ‘Four Wheels’ and each step has our immense involvement and participation without which the wheels cannot revolve.

Gain

Purchase

Certifies

Claim

Types of Loyalty Program for Roadside Tractor Mechanics

Influential loyalty Program a promotion scheme that seeks to recognize & reward tractor mechanics whoever recommend & use Tractor Original Parts

Referral Program wherein freelancer mechanics are allowed to refer mechanics in their circle whosoever plans to buy Trackers in near future

Program Highlights

Direct Call Landing Service

Welcome call for Coupon Transaction

Helping hand in Gift Selection

Effective Complaint Management System

Awareness Drives

Redemptions Management

Order-Dispatch Calls

Benefits to Business

Validate the originality of the machine parts

Extent & Extant of the engagement with the stakeholder & customer have been phenomenal

Direct to home delivery business model without any hassle

Enhancement in business growth

Reduction in escalations

Established new benchmark

Benefits to Customer

Customer satisfaction

  • Reducing the gap between customer & Company

Growth of Business

  • Pushed customer for sales to avail the benefits and getting recognized

Freedom of gift selection

  • Consumer can select products from the catalogue

Able to select from wide range of recharge coupon

  • Consumers can select recharge coupons from Rs 100 to Rs 5 lacs according to their capability
Challenges

Speedy Gift Delivery

Customer awareness about the whole program

Tracking Redemptions

Concentrating on bottom performers – making them active

Vision Ahead

Gift Redemption (TAT less than 30days)

Activation target of 4,000 every month

Call Handling level to be maintained at 90%

Mechanic enrollment online or portal to be achieved

If you wish to know more about Loyalty Program for Roadside Mechanics in details please download the full case study document from the link given!

[download id=”3630″]

Infinity understands what customer wants by aligning its mission with the prospective change in the mission/vision of the program.