Communication Landscape Outsourcing White Paper

Communication Landscape services have become one of the major revenue generators in the telecom industry. Most of the telecom subscribers have started using these communication services and it has become an important service for the customers. Communication Landscape Services are those extra services which are provided to the customers apart from the basic voice services and mostly based on data. Initially mobile telephony only provided voice based service, although even this caused a revolution in the field of telecommunication. After a period of time, service providers began to transmit data on the same channel as voice, hence better exploiting the available channel resources Communication Landscape Services.


Helps in Decision Making

Consumer Behavior Study

Increases users ARPU

Acceptance and Adaptions

Consumer Profiling

Consumers are opening up to connect and share feedback across all mediums

Business Benefits

  • Better decision support to top level management
  • Business integration Centralized information/Shared platform
  • More credibility in business seen as a long partner
  • Rapid return of investment and low cost of owners
  • API Services (integration with CRM for automated SMS, emails)
  • Overall smoother functioning of the business
  • Increased employee motivation and satisfaction
  • Uncover new revenue opportunities
  • Real-time performance matrix
  • Automation replacing manual tasks (also dashboards and reports)
  • Integrates back office applications removes overlaps & speeds up decision making
  • More credibility in business seen as a long term partner
  • Ease of doing business (anytime, anywhere)
  • Leads to pro-active and timely communication amongst stakeholders
  • Seamless flow of information (business activity to all stakeholders)
  • Optimize return of investment and low cost of ownership (TCO)

Solution Deployed


  • Clients
  • Client consumer
  • In-situ

Transition Management

  • Load Balancing Study
  • Infrastructural Requirement
  • Web Study & Migration
  • Application Host
  • Data Cleansing


  • VOC
  • Consumer Behavior
  • Audit


  • Process Control
  • Quality Control
  • Compliance
  • Communication Calender


  • Mode
  • Methodology
  • Engagement
  • Templates
  • Response Management

IT Services

  • Platform
  • Database & MIS
  • Data Mining
  • Business Intelligence


  • Coverage (How Many)
  • Quota (How Much)
  • API for voice/non-voice
  • To connect client server/database
  • UAT & Maintenance

Application Development & Maintenance

  • Dashboard & View Creation
  • Data Mining
  • Consumer Behavior
  • Maintenance
  • Be-Spoke project-to-project
Communication Landscape Outsourcing @CRM Services
Communication Landscape Outsourcing @ITServices