Businesses grow when they maintain healthy relationships with their customers. Infinity’s Dynamics business solutions are designed for service industries, combining project management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction. For companies with more complex operations, customer relationship management (CRM) software is often essential
Customer Relationship Management White Paper
Benefits of CRM
Contact Center
- Call Center
- Contact Center (Voice, SMS, Mails, web etc)
- Non Voice Lifecycle Management
- Inbound & Outbound (Pre Sales, Customer Support, Retention & Loyalty)
Back Office Processing
- Data digitization
- EDP, Data entry , indexing and CRM/SW tagging
- Multi messaging response management system
- Remote troubleshoot
KPO/MR/Marketing Strategy
- Insights
- Go to Market Strategy
- Marketing Process Outsourcing
- Analytics
Platform based CRM or Shared Services
- Collections (Due till NPA)and skip tracing
- CRM Loyalty
- CQM(Third Party Quality and transformational audits)
Solutions Deployed
Stakeholders
- Clients
- Clients Consumer
- In-situ
Account Management
- Transition Management
- Goal Setting & KPI Analysis
- Engagement
Insights
- VOC
- Audit
- Compliances
Technology
- Infrastructural Requirement
- Analytics
- Database & Design
- UAT & Maintenance
Operations
- Customer Service Delivery
- KPI Management
- Process Control
- Process Improvements
IT Services
- Platform
- MIS
- Dashboards
- Business Services
Analytics & Business Intelligence
- View Creation
- Data Mining
- Consumer Behavior
- Spending Patterns
- Insight
Transition Management
- Web Study & Migration
- Application Host
- Data Cleansing
Communications
- Engagement
- Promotional
- Festival
- Sales
- Ad-hoc
3rd Party Integration Services
- APIs for voice/non-voice
- To connect client server / database
CRM Services
[download id=”3128″]
IT Services
[download id=”3130″]