Customer Relationship Management White Paper

Businesses grow when they maintain healthy relationships with their customers. Infinity’s Dynamics business solutions are designed for service industries, combining project management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction. For companies with more complex operations, customer relationship management (CRM) software is often essential

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Benefits of CRM

Contact Center

  • Call Center
  • Contact Center (Voice, SMS, Mails, web etc)
  • Non Voice Lifecycle Management
  • Inbound & Outbound (Pre Sales, Customer Support, Retention & Loyalty)

Back Office Processing

  • Data digitization
  • EDP, Data entry , indexing and CRM/SW tagging
  • Multi messaging response management system
  • Remote troubleshoot

KPO/MR/Marketing Strategy

  • Insights
  • Go to Market Strategy
  • Marketing Process Outsourcing
  • Analytics

Platform based CRM or Shared Services

  • Collections (Due till NPA)and skip tracing
  • CRM Loyalty
  • CQM(Third Party Quality and transformational audits)
Solutions Deployed


  • Clients
  • Clients Consumer
  • In-situ

Account Management

  • Transition Management
  • Goal Setting & KPI Analysis
  • Engagement


  • VOC
  • Audit
  • Compliances


  • Infrastructural Requirement
  • Analytics
  • Database & Design
  • UAT & Maintenance


  • Customer Service Delivery
  • KPI Management
  • Process Control
  • Process Improvements

IT Services

  • Platform
  • MIS
  • Dashboards
  • Business Services

Analytics & Business Intelligence

  • View Creation
  • Data Mining
  • Consumer Behavior
  • Spending Patterns
  • Insight

Transition Management

  • Web Study & Migration
  • Application Host
  • Data Cleansing


  • Engagement
  • Promotional
  • Festival
  • Sales
  • Ad-hoc

3rd Party Integration Services

  • APIs for voice/non-voice
  • To connect client server / database