Our value-system is typical of a true Indian family (Vasudev Kutumbhakam) with non-compromising moral values that defines our cultural, flexible approach, helpful, walk the talk, work is worship yet fun, extremely sensitive and pro-woman, very transparent work culture without compromising values  and completely passionate of what we do. We are seen as enablers, catalyst and business solution company confined to CRM focusing Indian market.

CRM Services

Good Service is Good Business!

Web/Voice/Non-Voice

Program Management

Business Process Outsourcing

Knowledge Process Outsourcing

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OUR LINE OF BUSINESS

Power to CHANGE-INTROSPECT-PERFORM-REWARD is in your hands.

We are Simply Enablers!

Our Internal Differentiators

  1. 1
    People Centric

    Infinity is a people centric organization to achieve its financial and other goals by engaging employees, customers, communities and business partners.

  2. 2
    Complete Career Program For Employees

    Infinity offers career development as a basic component of its culture while hiring employees. Here career development means meeting the needs of both organization as well as employee by developing career paths that enables employees to grow and gathering information to determine the skills they need to achieve this.

  3. 3
    Performance and Merit Based Approach

    Infinity values employee’s hard-work, dedication and willingness to work so that they do well for the company by contributing in the growth journey. We strongly believe in performance and merit based approach that helps in grooming and overall development of both employee and organization.

  4. 4
    Home and Friendly Working Environment

    Infinity provides homely and friendly work environment offering flexible working arrangements so that employees can give their best to the work.

  5. 5
    Flexibility for female employees

    Infinity allows employers and employees to make arrangements about working conditions that suit them keeping in mind with certain set of rules. This helps employees maintain a work/life balance and can help employers improve the productivity and efficiency of their business.

  6. 6
    Encouraging Experiments (Employees given free hand)

    Infinity allows employers and employees to make arrangements about working conditions that suit them keeping in mind with certain set of rules. This helps employees maintain a work/life balance and can help employers improve the productivity and efficiency of their business.

  7. 7
    On the Job training and coaching for employeey's growth

    Infinity encourages on the job training to new as well as experienced employees that saves time. One the on the job training method – Coaching to employees are given which helps in focusing quickly transferring theory learning to practice.

Our External Differentiators

  1. 1
    Platform Creation P-A-A-S

    It allows the creation of web applications quickly and easily and without the complexity of buying and maintaining the software and infrastructure underneath it. Web based user interface creation tools help to create, modify, test and deploy different UI scenarios, Integration with web services and databases via common standards

  2. 2
    Module Creation for Customer Engagement

    Boosting customer engagement on every level, Breathe new life into loyalty programs, giving customer a reason to visit and stay a while, harness the power of happy customers.

  3. 3
    Technical Troubleshoot

    Identifying any technical issue and giving full assistance and support to the customers and getting their queries resolved due to any technical problems. Forwarding the issue/problem to the respective team, complaints follow ups etc.

  4. 4
    Application Development and Maintenance

    Development of platforms, dashboards etc. as per your requirement and also providing the application maintenance at the same time.

  5. 5
    3rd Party Migration Services

    Application platform Interface (APIs) for voice and non-voice services and to connection to client server or any database.

  6. 6
    Business Tools and Database Transistion Management

    Management information system (MIS), Dashboards, Report and Analytics helping business management and decision making with data cleansing

  7. 7
    Dashboards and View Creation

    Database creation and Database views to combine application data often distributed over several tables, fields which are not required can be hidden, thereby minimizing the interfaces, used for programs for data selection.

WHAT WE OFFER

What Makes Us Stand Out?

Homely and Multi-Tasking Work Culture

Innovative Lab – Opened to share Ideas, Thoughts

Retention Rate high up to 75%

Gender diversity close to 50%

Social Inclusion

Our Integrated Services

Customers of Choice Mindset

World’s 1st projects of its kind delivered to clients (Top MNCs)

Infinity takes pride in being India‘s first in pioneering & innovation spirit amongst all Domestic BPO firms

Core management exposure of BPO Experience will bring Business Sensitivity

Empowering People – responsibility ahead to time

WHAT THEY ARE SAYING

TESTIMONIALS