Our value-system is typical of a true Indian family (Vasudev Kutumbhakam) with non-compromising moral values that defines our cultural, flexible approach, helpful, walk the talk, work is worship yet fun, extremely sensitive and pro-woman, very transparent work culture without compromising values and completely passionate of what we do. We are seen as enablers, catalyst and business solution company confined to CRM focusing Indian market.
Good Service is Good Business!
Web/Voice/Non-Voice
Program Management
Business Process Outsourcing
Knowledge Process Outsourcing
detailsPower to CHANGE-INTROSPECT-PERFORM-REWARD is in your hands.
We are Simply Enablers!
Infinity is a people centric organization to achieve its financial and other goals by engaging employees, customers, communities and business partners.
Infinity offers career development as a basic component of its culture while hiring employees. Here career development means meeting the needs of both organization as well as employee by developing career paths that enables employees to grow and gathering information to determine the skills they need to achieve this.
Infinity values employee’s hard-work, dedication and willingness to work so that they do well for the company by contributing in the growth journey. We strongly believe in performance and merit based approach that helps in grooming and overall development of both employee and organization.
Infinity provides homely and friendly work environment offering flexible working arrangements so that employees can give their best to the work.
Infinity allows employers and employees to make arrangements about working conditions that suit them keeping in mind with certain set of rules. This helps employees maintain a work/life balance and can help employers improve the productivity and efficiency of their business.
Infinity allows employers and employees to make arrangements about working conditions that suit them keeping in mind with certain set of rules. This helps employees maintain a work/life balance and can help employers improve the productivity and efficiency of their business.
Infinity encourages on the job training to new as well as experienced employees that saves time. One the on the job training method – Coaching to employees are given which helps in focusing quickly transferring theory learning to practice.
It allows the creation of web applications quickly and easily and without the complexity of buying and maintaining the software and infrastructure underneath it. Web based user interface creation tools help to create, modify, test and deploy different UI scenarios, Integration with web services and databases via common standards
Boosting customer engagement on every level, Breathe new life into loyalty programs, giving customer a reason to visit and stay a while, harness the power of happy customers.
Identifying any technical issue and giving full assistance and support to the customers and getting their queries resolved due to any technical problems. Forwarding the issue/problem to the respective team, complaints follow ups etc.
Development of platforms, dashboards etc. as per your requirement and also providing the application maintenance at the same time.
Application platform Interface (APIs) for voice and non-voice services and to connection to client server or any database.
Management information system (MIS), Dashboards, Report and Analytics helping business management and decision making with data cleansing
Database creation and Database views to combine application data often distributed over several tables, fields which are not required can be hidden, thereby minimizing the interfaces, used for programs for data selection.
Homely and Multi-Tasking Work Culture
Innovative Lab – Opened to share Ideas, Thoughts
Retention Rate high up to 75%
Gender diversity close to 50%
Social Inclusion
Our Integrated Services
Customers of Choice Mindset
World’s 1st projects of its kind delivered to clients (Top MNCs)
Infinity takes pride in being India‘s first in pioneering & innovation spirit amongst all Domestic BPO firms
Core management exposure of BPO Experience will bring Business Sensitivity
Empowering People – responsibility ahead to time
Online Ordering Major , one of its kind D2H (Direct to Home initiative ever undertaken globally) by Global Beverages Leader , in India in Dec 2013 ,was looking for a CRM and engagement agency who are entrepreneurial , flexible , long term in outlook , strong in solutions and end to end conceptualization to execution and focused for India market and Infinity fitted best . They have been a perfect partner who have walked the talk and delivered in every possible way to ensure customers and stakeholders get value and superior brand experience . The Team is very charged and exuberant and doesn’t buck under pressure . They know the rationale and are passionate about the ultimate goal . The degree of ownership is 100 percent . The success of Online Ordering Major is evident from the business model that as been successfully established dimensioned on the key matrix .We call it as our extended office and we hope we continue to work together for long . Good Luck !!!!
We, have worked with Infinity Team under the able leadership of Mr Amarendra Jha. Professional approach of Infinity team is really very impressive and prompt. I wish a great success to them for all future endeavors…Great luck…
Infinity e-Services has been a partner-of-choice for us in all our outreach programs for one of its kind strategic project for 'Retailers Loyalty Program' involving various services such as voice, SMS, IVRs, Apps, interwined with program administration etc. We are associated with Infinity from 2013 and over the last three years we have significantly grown our association – both in terms of volume and scope of engagement. Infinity team brings to the table a unique combination of flexible and fast delivery and scale-up capability, while consistently delivering to quality expectations. As the organization itself has grown, so has their ability to take ownership of entire programs and also contribute strategically to design for future. We would like to wish all the best for Infinity e-Service in all its future endeavors and growth plans!
Infinity Has been a trusted provider of CATI Services. Commendable ability to scale up, especially in shorter duration projects!
We engaged with Infinity services while evaluating business process for our Annual Future Shopping festival where number of participating formats and their line of business are not similar. The scope of the program required a seamless integration around each business operations so that customer can be served well. So CRM was key keeping cost control intact. Team at Infinity helped us to manage the entire process smoothly with single point seamless solution since 2 years in CRM execution.
“The association of Infinity and Customer Support with respect to L1 Emergency handling services dates back to 2012 when we wanted to have extended support staff helping us in the administrative functions of emergency handling and we focus on the pure technical aspects. After due diligence Infinity e Services was chosen and since then the relationship has gone from strong to stronger. New areas of work got associated as we moved on with the journey as MTNL Helpdesk and 3PP helpdesk. Performance of the team has been satisfactory and we intend to work more closely with Infinity going forward.”
Infinity eServices was at a starting stage when I was looking for an external center to help me with services. They showed flexibility in embracing customer requirements and designing solutions to fit our requirements, and kept on doing so enhancing their capabilities and offering more functionality to us. Now, having 4 years of relationship with Infinity in CRM – Helpdesk Services it still remains to be good and feedback oriented.
Success of such educational institution requires a capable partner who can understand the business, customer profile / their need, reach out to them while appropriately engage them to become student of the institution. We found the right partner in Infinity E Services We are associated with Infinity for around 2 years for business development needs where they provide services like outbound calling, CRM and Analytics services that were highly effective in building scale for our student enrollments; it went from strength to strength. What is specifically appreciable is the dedicated team member and CRM Analytics Engine that provided customer insights.